Customer/Retailer Name:

1.What are the most common reasons for returns of taps?

A. Faults: If so, what are the most common faults?B. Incorrect product orderedC. Incorrect product deliveredD. Cancelled orderE. Other: Please specify

2. What is your best-selling style of basin tap?

A. Single Lever MonoblocB. Twin Lever or handle MonoblocC. Tall MonoblocD. Pillar tapsE. 3- hole basin tapF. Wall Mounted basin tapG. Other: Please specify

3. What is the most preferred valve/cartridge for taps?

A. Ceramic discB. Screw downC. LeverD. Handle

4. What is your best-selling style of bath tap?

A. Monobloc bath fillerB. Two hole bath fillerC. Bath shower mixerD. 3 holeE. 4 holeF. 5 holeG. Overflow filler

5. What is the most popular style tap?

A. TraditionalB. Designer/UniqueC. Modern Curved designD. Modern Square designE. Other: Please specify

6. Most popular tap finish?

A. ChromeB. BrassC. NickelD. GoldE. BlackF. Other: Please specify

7. What is the most popular type of shower purchased?

A. ElectricB. MixerC. DigitalD. PumpedE.Power

8. What is the most popular shower outlet option?

A. Single outletB. Dual outletC. 3 Outlet

9. What is the most common style of shower sold?

A. Traditional Exposed ValveB. Concealed (built in) ValveC. Bar ValveD. Other: Please specify

10. Most popular shower finish?

A. ChromeB. BrassC. NickelD. GoldE. BlackF. Other: Please specify

11. What is the most popular water system in your customers houses?

A. CombiB. High PressureC. Gravity fedD. Other. Please Specify

12. What can Marflow offer yourselves to push tap sales? (Circle ones that apply)

A. Free / discounted displaysB. Rebate scheme which provides incentives based on sales generatedC. Minimum order quantitiesD. Launch materialsE. POS MaterialsF. Other. Please specify

Please add as much detail as possible for these questions

1. Are there any other innovations / features that you think would help grow your brassware sales?

2. What is the average price customers spend on;
1) Basin Taps:£
2) Bath Taps:£
3) Showers:£

3. How user friendly are our brochures and price lists?

A. Very DifficultB. DifficultC. No real thoughtsD. EasyE. Very easy

4. What improvements can we introduce to make these more user friendly?

5. Do any other manufacturers have literature and price lists that you find especially simple to use? If yes please state below.

6. What do you think is the best tap packaging? Please give brand example.

7. What improvements can be made to our packaging (format, branding, materials etc)?