FAQs

Need some help? Check our FAQs for answers to some of our most commonly asked questions.

If you can’t find what you’re looking for, you can speak to one of our team by live chat or call +44 (0)121 358 1555.

Showering

My shower is dripping - what should I do?

Nine times out of ten this is due to a build-up of debris/limescale on the valve/cartridge.

  1. Isolate the water supply to the shower
  2. Next step is to remove the cartridge/valve from the shower body as detailed in the step by step guide:
  3. Once you have removed the cartridge it will need to be submerged in a 50/50 mix of white vinegar and water (preferably overnight). This will clean any debris/lime scale build-up.
How do I clean my shower?

We recommend that you clean your shower using a damp soft cloth only. Using any abrasive cleaning products is NOT recommended with our showers. Ensure you wipe/dry clean your shower after use to reduce the build-up of limescale and soap deposits.

*If this process does not resolve your issue please contact our friendly and helpful customer service team on 0121 358 1555

My Shower is not getting hot or the temperature is not regulating?
  1. Check the inlet feeds are fitted correctly with the hot being on the left and the cold on the right- this can be rectified by re-plumbing the pipework.
  2. Mains feed cold supply is overpowering the gravity fed hot supply – this can be rectified by either fitting a pressure reducing valve on the cold or fitting a pump on the hot supply to boost the pressure. We also supply a brass orifice plate that can be fitted to the cold supply to reduce the pressure.
  3. There may be a build-up of debris/ limescale on the valve/cartridge – this can be rectified by following the step by step guide. (INSERT LINK)
  4. Once you have removed the cartridge it will need to be submerged in a 50/50 mix of white vinegar and water (preferably overnight). This will clean any debris/lime scale build-up.

*Please note all of our showers need a minimum of 60 degrees water temperature coming into the valve to ensure optimum performance

*If this process does not resolve your issue please contact our friendly and helpful customer service team on 0121 358 1555

A small amount of water is discharged after use?

This will be down to atmospheric pressure in the bathroom which can be affected by something as simple as when the toilet is flushed or a window left open.

Residual water can be syphoned out by capillary action when the shower is turned off and shouldn’t last more than a few seconds.

*If this process does not resolve your issue please contact our friendly and helpful customer service team on 0121 358 1555

The flow from my shower is poor?

Filters could be blocked on the inlets:

  1. Remove the filters and clean any debris/blockages.

Possible airlock in the system:

  1. Remove the shower head from the flexible/fixed kit
  2. Start the shower in the coldest setting and slowly turn the dial to the hotter setting. If at any point the shower begins to splutter/spurt, then stop turning the dial and allow the air to clear before continuing to the hot.
  3. You should repeat this process until all air is removed and then the flow from hot and cold should be the same.

The shower is not compatible with your water system:

  1. Check your system pressure and check the product to ensure they are compatible.

*If this process does not resolve your issue please contact our friendly and helpful customer service team on 0121 358 1555

Taps

My tap is dripping or moving stiff what do I do?

Nine times out of ten this is due to a build-up of debris/ limescale on the cartridge/headwork:

  1. Isolate the water supply to the tap.
  2. Next step is to remove the cartridge/headwork from the tap body as detailed in the set by step guide below:
  • Turn off your water supply and open the tap to drain any water from the system. Put the plug into the plug hole just in case you drop any small nuts/screws.
  • Remove the tap handle/head – this will vary depending on which model tap you have. There will be a grub screw holding the handle/head together, this is usually covered with a cap which will need to be removed. Once you have removed the grub screw with an Allen key you will then be able to remove the handle/head.
  • Unscrew the tap body shroud – usually, this is only hand tight however if you need to use a spanner/ tool to remove then please ensure you use a cloth to protect the chrome on the tap.
  • Remove the cartridge/headwork – Using an adjustable spanner on the nut sitting below the tap spindle, turning the nut anti-clockwise will remove the valve/cartridge from the tap body.
  • Cartridge/headwork to be submerged in a 50/50 mix of white vinegar and water (preferably overnight). This will clean any debris/limescale build-up.
  • You will now need to reverse the process to return the valve/cartridge into the tap body and your tap should now be fully working again.

*If this process does not resolve your issue please contact our friendly and helpful customer service team on 0121 358 1555*

How to clean my tap?

All our brassware products should only be cleaned with warm soapy water and a soft cloth. We would NOT recommend the use of any proprietary bathroom cleaner, as some contain harsh chemicals which may cause irreversible damage to the chrome plating.

General

Where can I find the technical drawing and/or user instructions for my product?

Technical drawings and user instructions are available to view and download on each product page of this website. If you require any further details please contact our friendly and helpful customer service team on 0121 358 1555.

How long is the guarantee for my product?

All Marflow products are covered by 10year guarantee in line with our terms and conditions.