FAQs
Need some help? Check our FAQs for answers to some of our most commonly asked questions.
If you can’t find what you’re looking for, you can speak to one of our team by live chat or call +44 (0)121 358 1555.
Need some help? Check our FAQs for answers to some of our most commonly asked questions.
If you can’t find what you’re looking for, you can speak to one of our team by live chat or call +44 (0)121 358 1555.
Nine times out of ten this is due to a build-up of debris/limescale on the valve/cartridge.
We recommend that you clean your shower using a damp soft cloth only. Using any abrasive cleaning products is NOT recommended with our showers. Ensure you wipe/dry clean your shower after use to reduce the build-up of limescale and soap deposits.
*If this process does not resolve your issue please contact our friendly and helpful customer service team on 0121 358 1555
*Please note all of our showers need a minimum of 60 degrees water temperature coming into the valve to ensure optimum performance
*If this process does not resolve your issue please contact our friendly and helpful customer service team on 0121 358 1555
This will be down to atmospheric pressure in the bathroom which can be affected by something as simple as when the toilet is flushed or a window left open.
Residual water can be syphoned out by capillary action when the shower is turned off and shouldn’t last more than a few seconds.
*If this process does not resolve your issue please contact our friendly and helpful customer service team on 0121 358 1555
Filters could be blocked on the inlets:
Possible airlock in the system:
The shower is not compatible with your water system:
*If this process does not resolve your issue please contact our friendly and helpful customer service team on 0121 358 1555
Nine times out of ten this is due to a build-up of debris/ limescale on the cartridge/headwork:
*If this process does not resolve your issue please contact our friendly and helpful customer service team on 0121 358 1555*
All our brassware products should only be cleaned with warm soapy water and a soft cloth. We would NOT recommend the use of any proprietary bathroom cleaner, as some contain harsh chemicals which may cause irreversible damage to the chrome plating.
Technical drawings and user instructions are available to view and download on each product page of this website. If you require any further details please contact our friendly and helpful customer service team on 0121 358 1555.
All Marflow products are covered by 10year guarantee in line with our terms and conditions.